PICKONE STUDIO
Sponsor Refund Policy: Pickone Studio
Last updated: 2 November 2026.
Service provider: Pickone Studio is a trade name used by Ravit Chutivisuth, an individual based in Bangkok, Thailand. Pickone Studio is not a company or other legal entity and is not VAT-registered. Contact: pickone.stories@gmail.com.
Sponsorships
These rules cover the Background ($150) and Story beat ($990) sponsorship packages. Full terms: Sponsorship Terms. Contact: pickone.stories@gmail.com.
You pay first, then we review
- You pay the full package price on our Stripe payment page before we review your brand.
- On the Stripe payment page you confirm your brand is not in a banned category. Not sure? Email pickone.stories@gmail.com before you pay. If we find before your part airs that your brand is in a banned category, we reject it and refund the full amount automatically.
- We currently accept sponsors billed from outside Thailand only. If a payment comes from a Thai billing entity, we refund the full amount automatically and cancel the booking.
- We review your brand and creative within 3 business days after we have your payment and all your assets.
- If we have not decided by then, you choose: wait, or take a full refund.
Full refund if we reject you
- If we reject your brand or your creative at any time before your part airs, you get a full refund of the amount you paid: every cent back. We pay Stripe's processing fee ourselves.
- The refund is automatic. We issue it within 2 business days of the rejection email. You do not need to ask.
- The refund goes back to the original payment method through Stripe. Stripe cannot send it to a different card or account.
- Stripe states that a refund shows on your statement 5 to 10 business days after we issue it, depending on your bank. A refund issued shortly after the charge is a reversal: the charge drops off your statement and no separate credit appears.
- If your card has expired or been cancelled, your card issuer handles the refund. If a refund fails, we contact you and pay it another way.
If you cancel
| When you cancel | Refund |
|---|---|
| Before we approve, or after approval but before production starts | Full refund |
| After production starts, before the part airs | 50% refund |
| After the part airs | No refund |
"Production starts" is the production start date in our approval email, set 24 hours after the approval email.
If we do not deliver
- Your approved sponsorship does not air within 2 parts after its target part: you choose a make-good in the next available part, or a full refund.
- It airs with a material error on our side (wrong logo, misspelled name, missing ad disclosure, less than the package describes): you choose a make-good repost or a pro-rata refund for the missing part.
- We cancel the series before your part airs: full refund.
If the part comes down after it airs
| Reason | What you get |
|---|---|
| We remove it for our own reasons within 30 days of airing | Make-good in another part, or a pro-rata refund for the days left of the 30 days, at your choice |
| A platform removes or restricts it for a reason not caused by you | Make-good in another part |
| Your brand, claims, creative, IP or breach of the Sponsorship Terms causes it | No refund |
| You ask us to remove it | Removed within 7 days. No refund |
| More than 30 days after airing | No refund |
If, after your part airs, we find your brand is in a banned category or your claims are false, we remove the sponsorship at once with no refund. Before airing, a rejection always gets a full refund.
No refund for results
We do not guarantee views, clicks, followers or sales, so low results are not a reason for a refund.
Fees and currency
We refund in the original currency (USD). We do not refund your bank's own foreign-transaction or currency-conversion fees.